Reservation Policies

All reservations must be guaranteed by credit card, reservations are confirmed automatically; for your end of your reservation, you will receive an email with the details of the request.
Individual reservations are considered to a reservation of no more than 3 rooms, for reservations that exceed that number of rooms, we thank you to send your request to our mail

Cancellation of reservations:

(except non-refundable rates)
  • Cancellations are accepted without cost, up to 72 hours before the check-in date.
  • For later cancellations, the first night's stay will be charged.
  • In the case of no-show to the hotel without prior notice, the hotel will charge the first night's stay for No Show.

Non-refundable rates:

The payment is in advance with TC for the total value of the stay.
If you cancel your reservation you will pay the total value of the stay.

If you have any questions or any additional requirements, you can call us at +56 (33) 2741224 or send us an email to